Frequently Asked Questions

  1. The site won't log me in. What can I do?
  2. I have forgotten my password. What do I do?
  3. I've registered but haven't been sent a password. What do I do?
  4. How do I change my password once I've logged in?
  5. Other queries

The site won’t log me in. What can I do?

One frequent problem is that passwords and log in names for the site are case sensitive. Please make sure that you have typed both in exactly as supplied originally.

I have forgotten my password. What do I do?

Click the request new password link (to be found on the home page underneath the log in details box). You will then be able to enter your email address and have your new password emailed to you instantly.

I’ve registered, but haven’t been sent a password. What do I do?

Several things may have happened here. Firstly, did you enter the correct email address when you registered? Also, do remember that the password may take up to one hour to be sent to your email address.

Secondly, it is possible that you failed to complete the registration process, try re-registering. It is also possible that the email was sent, but was filtered out by your spam filter. Check your junk mail box, and if you still cannot find the email do contact us by completing the feedback form. You'll need to send us your user name and registration details so that we can look into the problem for you. Please also remember to put the reason for your query into the subject heading of your email.

How do I change my password once I’ve logged in?

To change your password once you've logged in, click onto my account and then click onto the edit bar at the top of your account details. Key in your new password in the box provided and then key it in again in the confirm password box. Press submit to save the changes and your new password will have been saved.

Other Queries

If you are still having problems, please feel free to contact us by completing the feedback form. In order to help us resolve your query, please provide us with as much relevant information as possible about the nature of your problem. It would be helpful if you could please try and provide the following details, and remember to place the reason for your query into the subject heading of your email:

  • Your user name
  • Your email address
  • Your password
  • Your telephone number
  • A description of the problem

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